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Abdul S

1 reviews | Active since Mar 2019

01 Mar 2019, 09:29

Vodacom Fibre, *****! DISGUSTING!

Toward the end of Last year (2018), A gentleman came around promoting Vodacom Fibre with Interim data while we wait for the newly installed Vuma Lines to go live (get activated).

I did some digging and was satisfied with the persons identity and signed up.

Some 2 weeks late i made contact with the vodacom fibre line and found that the order had still not been placed. I then proceeded to go through the notions with the rep on the phone.

POST everything (docs etc) being sorted, within 3 working days, I received the Broadband router as well as the mobile ****le and sim for the interim data.

Here's the problem, since the inception of 2019, I've been on calls with vodacom, religiously, almost weekly, attempting to have *********** advisers assure me that they're going to sort it out. AS OF TODAY, I STILL DO NOT HAVE THE INTERIM DATA, what i do have, is countless wasted time.

I still don't have any form of guide RE: how far we are in the process of having these lines activated.

Countless Calls, countless "SR's logged", countless " I will sort this out for you sir".

It eerily reminds me of customer service in general in RSA.

Nevertheless, today, i get a note that the debit has gone off my account.

So here's what i feel i'm entitled to, @Vodacom, reply, in this forum, as i am not powerless. you will not get to infringe on my right to fair practice.

im tired of having my hands tied behind my back as a South African!

0
Replies (8)
Vodacom
Vodacom's reply01 Mar 2019, 10:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team    
AS
Abdul S's update01 Mar 2019, 10:51
Reviewer Update
When, it's all good and well you have a web s****ing tool that notifies when a complaint has been logged against your name, and then posting an auto response, please don't insult our intelligence, send a personalized response.
Vodacom
Vodacom's reply04 Mar 2019, 14:16
Official
Dear Abdul, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We have responded to your query via email requesting for more info.  Regards Consumer Website Team(SA)    
AS
Abdul S's update05 Mar 2019, 06:14
Reviewer Update
Why is it that we have to use media to get service? > and just to keep up with the Joanes', 'service' is the request to identify who i am, NO feedback as yet. Anxiously awaiting feedback.
Vodacom
Vodacom's reply05 Mar 2019, 16:12
Official
Dear Abdul, 

We responded to you via email as we do not pick up details of your ID number or a reference number on the site. We are not able to request your ID number here on a public forum thus the reason we rep**** to you via email. 

Regards, 
Vodacom Consumer Website Team 
AS
Abdul S's update06 Mar 2019, 00:58
Reviewer Update
So help me understand. Please...indulge me... I responded, yesterday. A day later i get a response that you cant find proof of our business with one another? Wow. Amazing. Nevertheless. Shall i forward you proof from experian that you did vet me and request my information from them? Because i have that too. This notwithstanding the fact that im sitting with a broadband router, a mobile ****le branded and received from Vodacom, proof that money was deducted from my account. And theres no proof on your side that ive any type of arrangement with Vodacom? So now you are insinuating that Vodacom *****s money from peoples' accounts that they haveno business with? South Africa hey... Again, dont insult my intelligence. Take ownership or have someone with authority and further sight than yourself phone me. Something i was promised numerous times before. But as we stand right now, its exhausting. This cat and mouse game...well...atleast your not playing right? I want a solution or this little campaign of mine is going to get escalated.
AS
Abdul S's update05 Apr 2019, 06:05
Reviewer Update
I am horrified at the level of "service" received , its appalling, nothing's resolved, numerous technicians etc both remotely and coming to my house, and, ya, EXCELLENT SERVICE!!! this is my very last email correspondence ... >>>> Actual Email <<<< OK, this is ridiculous. I want this cancelled please, NO ONE at vodacom is doing a **** thing for me. I want this off my name, and whatever lock you have on the line removed! < I WANT FEEDBACK AND AN SLA. 2.5 months and you have absolutely jack to show for it. I have even less, except a bill <<< That i will fight you for until you cave, but i will not pay for something i NEVER received! no interim data, no fibre, what the hell was this exercise for?!
AS
Abdul S's update04 May 2021, 00:15
Reviewer Update
If you're in the market for Fibre., please don't use this service provider.... look at the original review date, after years, I finally succeeded in getting them off my credit report last month. FOR TWO YEARS I was receiving a statement showing I dont owe Vodacom and they don't owe me?!? I had to ge this sorted, 2 years....2.

Fluit fluit...