1 reviews | Active since Nov 2013
Vodacom Fibre *****
In June 2018, I dealt with Prem Haripersad from Vodacom Fibre in KZN who checked my area for coverage and signed me up for a 10meg Fibre contract. I received a reference which allowed me to track my order online. When I later checked on the Vodacom website about progress I saw that Vodacom had loaded a 4meg line (not a 10 meg which I had on my contract). I contacted Prem who then told me that there was a mistake and that I must go to Vumatel! How many people didnt bother to check and are paying for a 10meg line when Vodacom are giving them 4meg!? Prem has wasted months of my time, which is unacceptable.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Phillip,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Phillip,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)