RB
Richard B
1 reviews | Active since Mar 2009
01 Dec 2022, 10:00
Vodacom Fibre *****.
I signed a 24 month contract with Vodacom for Vodacom fibre on the 16th of November 2022 and to today, even after numerous calls to thier call centre I an still without a router and nobody can tell me what is going on or even when I will recieved my router. This is ***** on the behalf of Vodacom. Sort it out.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Dec 2022, 11:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Dec 2022, 11:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RB
Richard B's updateReviewer Update
01 Dec 2022, 12:14This is a standardised reply, done just to raise our hopes that someone will help, but actually nothing is going to be done. Shame on you Vodacom.
RB
Richard B's update01 Dec 2022, 12:14
Reviewer Update
This is a standardised reply, done just to raise our hopes that someone will help, but actually nothing is going to be done. Shame on you Vodacom.
RB
Richard B's updateReviewer Update
01 Dec 2022, 13:12Screenshot_***.png 181.72 KBThis is the call log of me trying to resolve this issue. There is still no solution.
RB
Richard B's update01 Dec 2022, 13:12
Reviewer Update
Screenshot_***.png 181.72 KBThis is the call log of me trying to resolve this issue. There is still no solution.