1 reviews | Active since Nov 2022
Vodacom Fibre. Forces people to pay for something that thay can't afford
Vodacom Fibre. Force a person to pay for something that you cannot afford. Make you sign up for something you can then next month increase the price to almost double. Let me remind you that they say. It is a set price with a free to use router on a month to month. When you call about it. You have to pay a cancelation fee of almost R3000. First they told me it's for ONT cable. But I had the cable from my previous Fibre connection. Then when I told them that. They said it for the router. "Which I apparently free to use". Before this I was with web africa. And was notified that zoom which the cable belongs to was increasing there prices. So I canceled with them because of affordability. No hassle. The guy who signed me up that came to my door from vodacom. When I told him about this assured me this won't affect me. My wife and I are loyal vodacom customers but after this will never renew contracts ever again.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
