1 reviews | Active since Jul 2011
Vodacom Fibre - Fibre Installation
Vodacom subcontracted ECP Solutions to install fibre in our estate. This has been a drawn out process with empty promises, missed deadlines and sloppy installation.
After a decision that was taken by our estate in July 2017 to proceed with Vodacom Fibre, ECP Solutions started with the fibre in the estate on 5 September 2017. Almost 5 months later they are still not done and individual installations are not even being mentioned. ECP solutions continuously blames Vodacom and Vodacom does not respond to requests for feedback.
Both the Vodacom Fibre and ECP Solutions is best avoided.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day Rupert
As per our telephonic conversation, I have escalated this to our fibre team.
Please accept our apologies for any inconvenience caused.
Regards,
Lucian
Good day Rupert
As per our telephonic conversation, I have escalated this to our fibre team.
Please accept our apologies for any inconvenience caused.
Regards,
Lucian