Vodacom Fibre Fiasco

Ok simplest way to outline this is a timeline: 13 Feb - Order Vodacom Fibre, Application gets set to 'open' status 25 Feb - 1 March - Repeatedly call 'Altron' asking for attention, still within SLA but something does need to get started if they will be done in 14 days. - On 1 March (12th working day since application) someone at Altron finally decides that yes, they are indeed cutting the installation a bit fine. - Get a call 7 minutes later from someone actually at Vodacom (someone who can actually do something), Installation scheduled for 6 March (1 day past SLA) - I see the light at the end of the tunnel. 6 March - Installation done, no internet access, installer says it should come on in a few hours when they 'load the configurations'. - I see they have changed the default router IP and password, locking me out of the router. - Internet does not come on. 7 March - Present - Heated conversations with Altron people asking for the configs to be done. These people are not capable of anything beyond connecting to the router or emailing Vodacom. - Still no configuration done for the router, still no internet. At time of writing 6 days out of SLA.

Some key points that really drive home the stupidity of this whole thing: - Vodacom is only ISP available in my area because they own the infrastructure. I will be calling the Competition Commission about this as surely monopolizing an area and then withholding the service is ******* somehow. - Vodacom makes use of 'Altron' who can only send 'Service Requests' and emails to Vodacom, communication is only in 1 direction and you will get no gratification for your request by talking to Altron. - You cannot reach ANYBODY at Vodacom who can actually do anything about the issue. I suspect Vodacom has done this to shield themselves from the blame of the poor initiative they seem to have bred into a culture. They claim to be working 'hand in hand' with Altron but I think it is more of a 'finger up bum' relationship. - Vodacom claims to provide LTE connectivity during installation while I was informed just yesterday that this is actually only for areas where there is not yet fibre and installation may take longer like 3-6 months. Seems to be deliberately misleading...

Have a haiku: Vodacom really sucks Altron can't help me at all Out of S-L-A