Vodacom Fibre

My fibre connection has been down for two days now and I am starting to get frustrated because all the keep on saying is "Allow our team to attend to the matter". I reported this yesterday, but I still do not have connection. I received an SMS last night saying that the connection has been restored, but that was not true. I use this Wi-Fi to work and they are not bothered by this. I gave them everything they needed from me, but now no one knows what's happening and at the same time I am being inconvenienced. I really do not recommend their service to anyone, it's the worst, I never experienced such with MetroFibre, I really regret joining Vodacom.