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Dawid V

1 reviews | Active since Jan 2020

09 Jan 2020, 10:17

Vodacom fibre

My wife has taken out this contract. We received our temporary modem until the fibre has been installed, this modem has been setup in our home round about the 23/12/2019. we have made numerous calls to Vodacom fibre. First not all enquiries were logged on the system, secondly every time we were informed that it will take 24 hours and it will be up and running. To date still nothing. If its not the sim then its the modem, but it seems that Vodacom has an excuse for everything. I have even requested that the unit to be collected and that we will look at alternative suppliers. This also has not happened. This is very poor service from Vodacom.

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Replies (2)
Vodacom
Vodacom's reply09 Jan 2020, 11:23
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 Jan 2020, 12:28
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team