Vodacom Fibre - Fernwood Exstate, Somersetwest

Unacceptable Service – Ongoing Fibre Issues for Over 5 Years

I have been a Vodacom Fibre customer for over five years, and from day one, I have faced persistent issues—frequent line outages and failure to deliver the promised speeds. Vodacom holds a monopoly in our estate, Fernwood Estate, Helderberg, as the sole fibre provider, yet their customer service is absolutely disgraceful.

Every time I report a problem, it gets "resolved" temporarily—sometimes for a few days, occasionally for a few weeks if I’m lucky—only for the same issues to resurface. This pattern of incompetence has gone on for far too long. The service is not just poor—it is unacceptable.

Can senior management step in and implement a long-term solution instead of these ineffective, short-term fixes? Enough is enough.