SN
Sibongile N

1 reviews | Active since Sept 2020

26 Sept 2020, 17:09

Vodacom fibre

have never experienced such incompetence from a company as big as vodacom, I have spoken to over 10 agents to resolve this issue to activate my line, after the Fibre was installed in my house by Vumatel.

It's the 17th day today, I have been promised that their supervises will get to me or resolve this issue, namely Warren turner and Grant Raynolds, none of them them have ever bothered to get back to me.

My issue has been escalated a thousand times when I call ***. I don't have the energy to call anymore, I have copied this email hello Peter and other sites to get the higher management's attention since the vodacom staff won't give manager's contact details.

This is really frustrating to have such incompetence and making our business hard to run without the service of the internet.

Regards Sibongile Ngcobo

0
Replies (1)
Vodacom
Vodacom's reply27 Sept 2020, 08:50
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team