Vodacom Fibre

Its been days, that I have been waiting for Vodacom to fix a problem ons my Fibre Router. My ref nr: SR*** Everyday I would phone 3, 4, 5 & sometimes 8 times asking them for feedback and most of the time they will say, " I have bump ur ticket and the problem will be fixed in a few hours. Yet, im still waiting. Its a mistake on their side and not mine. If they can just "configuration of the Router" and we will be happy. The msg i keep on getting when i try to connect from my mobile is: " connected without internet" or "internet is unavailable". If someone can help please let me know because Vodacom is going to lose my business sooner than later