Vodacom Fibre fault

On the 23rs February 2021 I contracted the Vodacom fibre help ***. I reported my fibre fault, the assistant suggested many different things to try get the fiber up and running, one of the suggestions was to put a pin into the reset hole and press the button, but nothing worked. She escalated the problem and vuma tell was informed of the problem. Vumatel checked the line and found that ants had eaten through the fibre line at the box, they repaired it and my internet light on the router came on but I still did not have fibre. I have been phoning Vodacom every day and every day they tell me that they going to escalate the issue to the team leaders and they will call me back, which no one did. Yesterday 2 March 2021 I phoned (my patients already running thin, I'm paying for a service that is not being given, vodacom were very good on taking the monthly amount from my account but I still had no internet or answers). I once again explained the full story to the person from help desk as well as bringing to there attention that it 7 days since the fault was logged and that vodacom states they will fix all problems within 7 days and therefore they are going to be in breach of contract. Today 03 March I get an email that the status is closed. It was closed but I still have no internet. I phoned the help line once again and asked to speak to a team leader. I was told that there are no team leaders at the office but someone will contact you and the phone was put down. Once again I was left empty handed and with no reason to why it was closed without the fault being resolved.