FP
Francois P

1 reviews | Active since Mar 2009

02 Jun 2020, 07:15

Vodacom fibre, fast to install, impossible to activate.

Had Vodacom Fibre installed on 28 May 2020, the subcontractor installing the fibre was fast and efficient. They sent the confirmation from their side to Vodacom to have it activated and said it normally takes about 40 minutes. Called Vodacom on 29 May 2020 and they said they will get their manager to send an email to speed up the connection but it will take 24 hours - 48 hours, but it will be activated by 1 June 2020, as the previous wifi subscriber has come to an end and we need to work from home. Called 1 June spoke to a friendly lady, gave her the reference number for the last call, she confirmed it was allocated to a technician but the technician has not done anything on it yet. Had to send her pictures of the installation via email. This was done and she called back to confirm that their back office received the request and is busy with it, but they cannot give her an exact time, but it will still be done before the end of the day. We are now going for 5 days later and still not activated. Maybe Vodacom should look at outsourcing their technician's as well as we not having much luck with their employees.

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Replies (3)
Vodacom
Vodacom's reply02 Jun 2020, 07:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
FP
Francois P's update03 Jun 2020, 06:57
Reviewer Update
Someone from the website called me and advised me that it will be escalated to their hellopeter team which should be able to sort it quickly, but I have had no further feedback. Tomorrow would be a week since installation without activation and 5 days without wifi making my working from home very expensive.
FP
Francois P's update04 Jun 2020, 09:07
Reviewer Update
Please advise who can we contact to get the FIBRE activated, we have made more than 6 calls now with only promises and still no activation. It's been a week now and no one has been able to assist.