1 reviews | Active since Mar 2009
Vodacom fibre, fast to install, impossible to activate.
Had Vodacom Fibre installed on 28 May 2020, the subcontractor installing the fibre was fast and efficient. They sent the confirmation from their side to Vodacom to have it activated and said it normally takes about 40 minutes. Called Vodacom on 29 May 2020 and they said they will get their manager to send an email to speed up the connection but it will take 24 hours - 48 hours, but it will be activated by 1 June 2020, as the previous wifi subscriber has come to an end and we need to work from home. Called 1 June spoke to a friendly lady, gave her the reference number for the last call, she confirmed it was allocated to a technician but the technician has not done anything on it yet. Had to send her pictures of the installation via email. This was done and she called back to confirm that their back office received the request and is busy with it, but they cannot give her an exact time, but it will still be done before the end of the day. We are now going for 5 days later and still not activated. Maybe Vodacom should look at outsourcing their technician's as well as we not having much luck with their employees.
