Vodacom Fibre False Advertising & Antiquated call centre

Vodacom Fibre Department Vodacom Fibre Service Southbroom North & South KZN

Good speed , communication and service for Fibre Installation. Wiring not glued properly to last, all falling down off walls. Used black wire not white, so sticks out like sore thumb!

Fibre goes down every time Eskom goes down in our area which is weekly.

No what's app line to chat or log faults. No app to log faults or get reference numbers.

Only antiquated call centre where the minimum time to hold is 40.mimutes and no Guarantees you will even get a competent call centre agent or get cut off.

Today Sunday 9th February the service is faulty cannot upload and speeds way under premium speed paid for. Entire Southbroom area being affected.

I made a lengthy factual and constructive feedback criticism to manager Mr Malcolm Hardy on Thursday 6th February, voicing the COLLECTIVE dissatisfaction of Vodacom Fibres interrupted Fibre, when they advertised on their website UNINTERRUPTED fibre. FALSE ADVERTISING....ACCOUNTABLE? I am awaiting feedback this week. If I do not get satisfactory resolution and courtesy call back , I will like the rest of the Southbroom subscribers, on month to month have no option to move to Afrihost LTE who ***gy back off MTN but are providing quality uninterrupted service.

Vodacom sit up and take note! You may have the Fibre Monopoly in this area but residents all talk to one another on our what's app groups. Your subscribers are going to drop off substantially in big numbers and you are loosing credibility completely as a BRAND!

Best you jack up or your pocket is going to feel it and your annual salary increases or bonuses will fly out the window, as more and more new subscribers , read these HelloPeter reports and avoid jumping onto your Don't give a dam about our subscribers once they on board SHIP ....

Humanity is tired of false promises and will not be loyal to.****s.

Love up to what you BOLDY PROCLAIM or humble yourselves and only promise what you really CAN Fulfill.

BIG is NOT BEST

HONEST and Reliable best!

We see zero replies to all your other complaints , so that in itself shows zero accountability!

You WILL reap what you sow , you are not exempt from the consequences of your actions ...trust me on this!

Arrogance is not powerful or attractive.