DB
Dhinesh B
1 reviews | Active since Feb 2020
07 Mar 2024, 07:28
Vodacom Fibre Failures again
No fibre connection in since earlier part of the morning on the 6th of March 2023. On calling Vodacom after 17:00, informed that itys a frogfoor problem and Vodacom will provide feedback to clients. Its 7 March 2024 @ 07:30 and still await feed back as no connection. Previously raised with Vodacom directly and also on this platform, the relations with Vodacom and frogfoot is toxic as they do nothing but pass on the blame to each other when ever ther is an issue. Oncve again Vodacom I remind you, that you take my monthly subscription not frogfoot, so get your house in order./
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Vodacom's replyOfficial
07 Mar 2024, 10:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Mar 2024, 10:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Dhinesh B's updateReviewer Update
08 Mar 2024, 13:38Utter fabicated irrelevant response. I was told for the last two days that the whole of Richards Bay is down. However on pointing out to the represenative that my work collegues living in the same area have connection and that through Frog Foot as well, I was told today that the call is now escalated to Frog Foot technician.
Contacting you today was frutile as i just listen to backgroung music.
If you unable to resolve we can talk cancellation.
Contacting you today was frutile as i just listen to backgroung music.
If you unable to resolve we can talk cancellation.
DB
Dhinesh B's update08 Mar 2024, 13:38
Reviewer Update
Utter fabicated irrelevant response. I was told for the last two days that the whole of Richards Bay is down. However on pointing out to the represenative that my work collegues living in the same area have connection and that through Frog Foot as well, I was told today that the call is now escalated to Frog Foot technician.
Contacting you today was frutile as i just listen to backgroung music.
If you unable to resolve we can talk cancellation.
Contacting you today was frutile as i just listen to backgroung music.
If you unable to resolve we can talk cancellation.