Vodacom fibre failure to supply a router and debiting a customer for nothing

I app**** for Vodacom fibre and the installation was conducted on the 18th of July 2023. Since then I have not received the router. I have been calling Vodacom every other day but nothing was resolved. Surprisingly, on the 9th of August, Vodacom debited my account with R818.67. No router, no internet but they take my money. Almost a month of waiting for that router. I call them every other day but they are not resolving this issue. I am really disappointed with these people. You want my money but you are not providing a service to me. Thatshighly unacceptable. Imagine the amount of money I am using to call them (25 minute calls for that matter). Imagine how much I am using for data while I am waiting for the router to come. I did not expect this from a company such as vodacom. Disheartening indeed.