Vodacom fibre failure to cancel service

Very disheartened by the service I have received from Vodacom Fibre. I wrote an email to cancel service on 9 July 2025 to the email address supp**** on the invoice they send. I have tried to call the customer service number supp**** on same invoice and it is incorrect( says only for cellular service). Late July I went to the Vodacom shop in Clearwater Mall and they said they do not do fibre. I gave up on trying to contact Vodacom Fibre and just blocked the debit order from my bank for this month.

I have since received a notice of suspension of service and I called the number on the notice, apologies this is the wrong number, subsequently transferred to 3 other agents. Spoke to Sacchin(sp), he initially says yes you emailed but we have a million plus clients (not sure what that has to do with little me), then he says I emailed to the wrong address (what was on invoice) and I should have checked the initial email Vodacom sent me in 2022 with the contact details. Either way, the only notice they acknowledge receiving is from today so service will only be terminated October.

I am shocked, disappointed and very upset at the level of service.

1)How do you refer a client to contact details from 2022 communication?

2)Why do they send an invoice with inaccurate contact details?

3) How is it my fault they have more clients than they are able to service hence ignored my email?

4)Why should I pay for a service I cancelled more than 6 weeks ago?

I am hoping the powers that be at Vodacom Fibre respond asap.

Ref number as provided by Sacchin SR***.

I am not paying a cent.