Vodacom Fibre – Failure to Action Cancellation & Incorrect Billing

Dear Hello Peter,

I am back here again regarding my Vodacom Fibre account.

After I requested to cancel my fibre service, I was initially told I was on a 24-month contract. I disputed this, as my contract should have been month-to-month, and later received a notification confirming that my contract term had been corrected.

However, the only reason I discovered this was because I had called to cancel, giving Vodacom the required one month’s notice. This means my services should have ended by end of July 2025. Vodacom failed to action this cancellation.

When I called to query why my services had not been stopped, I was told the request was never logged — which is not true, as I have proof in my initial complaint. My original references were SR**********11 and SR-***. Despite this, the consultant claimed she could not see them and instead logged a new service request for investigation on 31 July 2025 – SR***.

Since then, I have not been contacted. I even called again this week, and another consultant promised to escalate the matter urgently and have someone call me with an update — yet I have still received no feedback.

Instead, I have now received another invoice, which includes charges for both July and August, which is unacceptable as I cancelled at the beginning of June.

I am requesting urgent assistance to:

Cancel my fibre service immediately as per my original request in June.

Reverse all incorrect charges for July and August.

Provide confirmation in writing that this matter has been resolved.

Vodacom’s repeated delays, lack of communication, and incorrect billing are unacceptable. I expect this to be addressed without further inconvenience to me.

Kind regards, Neo