Vodacom Fibre Failure, again and again and again

Vodacom Fibre is down more than it is up and running. Working from home, as a lot of people are these days, my internet connection is my way to earn a living. My Vodacom Fibre has been down more times than I care to count this week. Do I get feedback on the cause, no. Do I get refunded for now having to use super expensive mobile data to be able to do my job, No.