Vodacom Fibre Failure

We are are existing vodacom fibre clients who app**** for a relocation request on 31 March 2021. After not hearing anything we followed up and things seemed to get moving albeit slowly. Since then we have logged 41 calls trying to get someone to set up the fibre in our new home. A new router we delivered on 03 May 2021 but the configuration has not yet happened. We have spoken to dozens of consultants who escalate, email and promise to call back but have heard nothing. Everyone has a different story and nobody follows up. There seems to be no accountability or managers or even a customer service department to assist. We work from home and have spent a small fortune on data. Beyond frustrated as we have no indication when this will be resolved. The current date is 09 May 2021!