Vodacom Fibre fails yet again!!!

Item: Vodacom
Rating: 1
Author: Brenda M

My vodacom fibre went down for 2 weeks, in that time Vodacom offered me a Backup data ****le with 40Gigs each month to use in case my fibre went down again. Today my fibre went down, I try and use the ****le and low and behold it is not working. When I called the call centre they can't even pick up that I have a ****le and unable to tell me if I have data available. So here we go again.....If its not load shedding then its Vodacom Fibre!!!

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Replies (1)

Vodacom's replyOfficial

24 Feb 2022, 07:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Feb 2022, 07:14

Official