MV
Murray V
1 reviews | Active since Mar 2013
24 Jul 2019, 09:19
Vodacom Fibre fails repeatedly in Hartbee****rt
Had Vodacom-fibre installation since end-March in Hartbee****rt. Experiencing monthly extended downtimes, having to revert to my more reliable Telkom ADSL. Telkom service repairs are usually within 24h, whereas Vodacom takes 5 days and more. Paying the expensive Vodacom premium fees for unreliable service.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jul 2019, 10:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jul 2019, 10:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Aug 2019, 12:06Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our Fibre Support Team have confirmed that the problem has been resolved.
Regards
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our Fibre Support Team have confirmed that the problem has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply12 Aug 2019, 12:06
Official
Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our Fibre Support Team have confirmed that the problem has been resolved.
Regards
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our Fibre Support Team have confirmed that the problem has been resolved.
Regards
Vodacom Consumer Website Team
MV
Murray V's updateReviewer Update
29 Sept 2019, 20:44The song remains the same..... extended outages every month.
My Vodacom Fibre installation has been down since Sunday 22nd September. Made four calls to ***, where Cindy and Bulelani assured me the matter would be resolved - I could however, not get a SR-number from them. Finally, on Thursday 26th September, I did receive SR***.
On the 29th September, the situation has not yet been resolved.
My Vodacom Fibre installation has been down since Sunday 22nd September. Made four calls to ***, where Cindy and Bulelani assured me the matter would be resolved - I could however, not get a SR-number from them. Finally, on Thursday 26th September, I did receive SR***.
On the 29th September, the situation has not yet been resolved.
MV
Murray V's update29 Sept 2019, 20:44
Reviewer Update
The song remains the same..... extended outages every month.
My Vodacom Fibre installation has been down since Sunday 22nd September. Made four calls to ***, where Cindy and Bulelani assured me the matter would be resolved - I could however, not get a SR-number from them. Finally, on Thursday 26th September, I did receive SR***.
On the 29th September, the situation has not yet been resolved.
My Vodacom Fibre installation has been down since Sunday 22nd September. Made four calls to ***, where Cindy and Bulelani assured me the matter would be resolved - I could however, not get a SR-number from them. Finally, on Thursday 26th September, I did receive SR***.
On the 29th September, the situation has not yet been resolved.