TM
Thabo M
1 reviews | Active since Feb 2022
17 Apr 2023, 16:23
Vodacom Fibre failing so bad 👎
I have made an arrangement to relocate to a new place then we must set up my internet, well since the 1st of April they have been lying to me saying tomorrow everything will be connected, since then I hear the same story with regards to connecting my internet, these guys are failing dismissal and they keep promising me lies, imagine a big company like vodacom failing just to keep their words when I am paying monthly...honestly I would not recommend their Fibre/Internet to anyone because they are selling lies to people. Their consultants are saying the same thing, "tomorrow your issue will be sorted and we will call you back " they just say this to get rid of you as if you not paying anything, they took me for granted and I'm so passed with their poor service.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
18 Apr 2023, 08:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2023, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thabo M's updateReviewer Update
20 Apr 2023, 13:30I am still waiting for the internet and its now 20 days of poor response and lies, am not sure if Vodacom has *********** people who do not know what they are doing, promising me that someone from Frog foot will call me and that person has never ever called me, so it seems like its now my problem that frog foot does not resolve the issue, I pay Vodacom and they must be the ones who gets this issue resolved, I frog foot is not delivering results then Vodacom must be accountable and stop shifting their responsibilities to frog foot, imagine a team leader saying to me this issue might take a month or more than that to be resolved, pure incompetence and clueless staff....I pay for results and not speculations. I am very much disappointed and feel disrespected with the way this issue as been prolonged. I thought Vodacom was big and had the professional staff that are able to satisfy their clients but Nope I was wrong...I am taken for a ride and the staff are playing hide and seek to get rid of customers. if you can not resolve this issue then be honest and let me look for a better solution elsewhere, the industry is too big to be lying to customers.
SR ***
Poor Poor Poor Service Ever!!!!!!!!!!!!!!!!!!!!!!!!!
SR ***
Poor Poor Poor Service Ever!!!!!!!!!!!!!!!!!!!!!!!!!
TM
Thabo M's update20 Apr 2023, 13:30
Reviewer Update
I am still waiting for the internet and its now 20 days of poor response and lies, am not sure if Vodacom has *********** people who do not know what they are doing, promising me that someone from Frog foot will call me and that person has never ever called me, so it seems like its now my problem that frog foot does not resolve the issue, I pay Vodacom and they must be the ones who gets this issue resolved, I frog foot is not delivering results then Vodacom must be accountable and stop shifting their responsibilities to frog foot, imagine a team leader saying to me this issue might take a month or more than that to be resolved, pure incompetence and clueless staff....I pay for results and not speculations. I am very much disappointed and feel disrespected with the way this issue as been prolonged. I thought Vodacom was big and had the professional staff that are able to satisfy their clients but Nope I was wrong...I am taken for a ride and the staff are playing hide and seek to get rid of customers. if you can not resolve this issue then be honest and let me look for a better solution elsewhere, the industry is too big to be lying to customers.
SR ***
Poor Poor Poor Service Ever!!!!!!!!!!!!!!!!!!!!!!!!!
SR ***
Poor Poor Poor Service Ever!!!!!!!!!!!!!!!!!!!!!!!!!
TM
Thabo M's updateReviewer Update
20 Apr 2023, 13:32SR *** just sort this issue....
TM
Thabo M's update20 Apr 2023, 13:32
Reviewer Update
SR *** just sort this issue....
TM
Thabo M's updateReviewer Update
03 May 2023, 18:52I am still without Internet and it is now over a month waiting for you to respond to my issues, it is very clear that when you deal with your clients, you do not care about them, all you care about is money. frogfoot this and frogfoot that, that is your everyday story. you always pull the same card when you are supposed to help me. the reference for frogfoot is FRG*** and I am very much disappointed in your poor services, I just wonder why are your staff people getting paid when they do not offer us any services, we get paid for rendering services and not for giving excuses...mediocrity has never ever maintained any business.
TM
Thabo M's update03 May 2023, 18:52
Reviewer Update
I am still without Internet and it is now over a month waiting for you to respond to my issues, it is very clear that when you deal with your clients, you do not care about them, all you care about is money. frogfoot this and frogfoot that, that is your everyday story. you always pull the same card when you are supposed to help me. the reference for frogfoot is FRG*** and I am very much disappointed in your poor services, I just wonder why are your staff people getting paid when they do not offer us any services, we get paid for rendering services and not for giving excuses...mediocrity has never ever maintained any business.
TM
Thabo M's updateReviewer Update
04 May 2023, 19:19Ilhaam Davids from FrogFoot Fibre has rescued me from all the lies I was told by Vodacom Consultants, she responded to my problem in just few minutes and today as we speak, I have unlimited Internet in my Home, this is what makes a good client happy. as for you Vodacom consultants please stop lying to clients and be transparent. Thank you again Ilhaam Davids...the world needs people like you and life will be simplified....Thank you again and again!!!!!!!!!!!!!!!!!!!!!!
TM
Thabo M's update04 May 2023, 19:19
Reviewer Update
Ilhaam Davids from FrogFoot Fibre has rescued me from all the lies I was told by Vodacom Consultants, she responded to my problem in just few minutes and today as we speak, I have unlimited Internet in my Home, this is what makes a good client happy. as for you Vodacom consultants please stop lying to clients and be transparent. Thank you again Ilhaam Davids...the world needs people like you and life will be simplified....Thank you again and again!!!!!!!!!!!!!!!!!!!!!!