jH
jaco H
1 reviews | Active since Feb 2011
07 Aug 2024, 10:22
Vodacom Fibre....
Fibre is offline since 03.08, every time a consultant calls they say the cable was damaged by the municipal counsel, by in actual fact the cable was damaged by their competitors from Openserve when they installed their infrastructure for their new fibre. The issue here is less who damaged the cable but why it was damaged and that is very easy to know it's because when the vodacom contract came to fix the cable a month ago after being off for a month they repair was done on exposed fibre lines and the repair was hidden under some bricks because they would come later to put trunking in and make a proper repair. Is this Vodacom's way of doing things, maybe Openserve should get my business instead.
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Replies (1)Vodacom's replyOfficial
07 Aug 2024, 12:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Aug 2024, 12:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
