VODACOM FIBRE

I signed up for a metrofibre contract with Vodacom on the 16th January 2024. I received the emails on status updates which wasn't actually in any way helpful because it showed nothing to what was on going, the contact details provided are useless - I was on the phone for over half an hour without even talking to anyone...7 times I called - I was not responded to when emailing either.

I called again after the attempts made, I got hold of one person Khuthala on Friday last week and was told she had sorted and will get back to me about it within 24 / 48 hrs .. I was not contacted at all by Monday nor Tuesday, so I emailed her and still have no response at all.

I am sitting here with the completely unusable router because it seems Vodacom are taking a back seat in customer service and getting me set up. Note I have been a customer of Vodacoms since 2002 and this is what has become of Vodacom.

Totally unprofessional, the lack of customer service is completely despicable, your lack of communication with customer issues is appalling, your efficiency as well as care is non existent.

I will be posting this on all social media platforms. @Vodacom