RVdm
Robyn Van der merwe
1 reviews | Active since Mar 2023
30 Apr 2024, 18:12
Vodacom fibre.... ***********
They do not deserve any stars. I have been a vodacom fibre client for years - and was "mistakenly disconnected" today. An error which is 100% (as admitted by the customer service agent) their fault. I have a contract. I have a debit order. Yet I have no fibre. A fault was logged and now I am being told to wait up to 24hrs to be re-connected. I am still waiting for the call centres team manager to return my call........ Really????? Seems I should be cancelling this contract and going elsewhere.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
01 May 2024, 07:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 May 2024, 07:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RVdm
Robyn Van der merwe's updateReviewer Update
02 May 2024, 08:32After numerous frustrating phonecalls to a call centre we were contacted by Marlin who immediately jumped into action and managed to get our fibre restored. Thank you Marlin for your assistance
RVdm
Robyn Van der merwe's update02 May 2024, 08:32
Reviewer Update
After numerous frustrating phonecalls to a call centre we were contacted by Marlin who immediately jumped into action and managed to get our fibre restored. Thank you Marlin for your assistance
