RVdm
Robyn Van der merwe

1 reviews | Active since Mar 2023

30 Apr 2024, 18:12

Vodacom fibre.... ***********

They do not deserve any stars. I have been a vodacom fibre client for years - and was "mistakenly disconnected" today. An error which is 100% (as admitted by the customer service agent) their fault. I have a contract. I have a debit order. Yet I have no fibre. A fault was logged and now I am being told to wait up to 24hrs to be re-connected. I am still waiting for the call centres team manager to return my call........ Really????? Seems I should be cancelling this contract and going elsewhere.

0
Replies (2)
Vodacom
Vodacom's reply01 May 2024, 07:32
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RVdm
Robyn Van der merwe's update02 May 2024, 08:32
Reviewer Update
After numerous frustrating phonecalls to a call centre we were contacted by Marlin who immediately jumped into action and managed to get our fibre restored. Thank you Marlin for your assistance