EG
Etzard G

1 reviews | Active since Mar 2012

04 Dec 2020, 13:30

Vodacom Fibre

Requested that my Vodacom fibre line gets relocated. Did not give the one calendar month notice as I was not aware of it, so that was my fault. Ask Vodacom for assistance as I am working from home with nothing received and had to make alternative plans. Just to find out that they are offering NEW clients free LTE internet until their fibre line gets installed, but nothing for existing customers that ask for help? Well done for trying to keep your customers happy!!! Your obsession with getting new customer and neglecting your existing ones will not get you far.

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2020, 13:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team