Vodacom Fibre EXTREMELY POOR SERVICE

Hi Vodacom Fibre. My fibre is down now for 3 days. Despite numerous calls, asking for a supervisor to call. No one returns my call. Wifi is up, internet has no connectivity. ***-277135. This is crazy. First its an area outage, then its fixed & now again,other customers are experiancing the same problem. I dont want to hear others are having the same problem. I want to know when this will be fixed. No connectivity is highly compromising my home security, when Im not home. Kindly respond with a resolution. My home is via vodacom/zoom. My business is Vodacom/openserve & i reported slow upload on my office line over 2weeks ago, with still no resolution...THIS IS RIDICULOUS!!!!