FH
Fernaaz H

1 reviews | Active since Jul 2018

12 Oct 2022, 19:05

Vodacom Fibre extremely poor service

10 Oct 2022, 19:43 So it's a year later and I relocated once again and I'm still suffering with the same poor service. Please advise is there anyone else in the fibre team aside from agents that don't help or can have a team leader help.

I have called everyday for the last week and no one can help me with a simple activation or tell me if I need to cancel my service.

Vodacom techs told me to cancel the service. I have been waiting for activation since 1 Oct 2022.

I am appalled by this service and the fact that no cares to help. Each time you call you get put through a new agent that can never tell you whom assisted last on the case no notes, I tell my sob story each day.

It's exshauting. Who cares to help. If this service needs to be I will not wait a 30 day waiting period due to an *********** team.

And who is reimbursing me for all that data I am buyi g while paying for a fibre service I can't use.

0
Replies (2)
Vodacom
Vodacom's reply13 Oct 2022, 07:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
FH
Fernaaz H's update28 Oct 2022, 07:47
Reviewer Update
I did not request it vodacom told me to cancel it because you can not help me there is vased difference!

I will not be liable for 30 day notice and paying this month's premium with no service and a pathetic service and no resolution.

When will my account be reviewed.