Vodacom Fibre except they just don't do anything

Extremely frustrated with Vodacom. Against my better judgment and the feedback I received, I still gave them a chance to be my Fibre ISP. I go on to their site and I'm relieved to see my complex is covered (address gets auto populated by Vodacom). I choose my address and my package and the check out is easy. Wait a few weeks here comes my router. I'm very please, another week or so and no installation. I call to find out with Metrofibre what's taking them so long, but they've never received an order from Vodacom and according to them my complex isn't live.

So Vodacom takes my business and writes up a contract without having an intention to provide the internet. Are they running a new bit where they tell people they're covered in hopes of making money on the cancelation fees?

No one at Vodacom can give me answers, tell me I have to talk to Metrofibre myself (why I don't know) Metrofibre says no orders were received from Vodacom, problem is with Vodacom. Meanwhile I have no idea where to go.

I want to cancel my order as there is no intent to actually supply my internet, or I need to contact ICASA and see what recourse I can take on this method of doing business