Vodacom fibre empty promises for 6 months now

Its been 6 months now that Ive been waiting for vodacom fibre. The box is right across the street....the installer was here to do my setup in the house and couldnt believe that there are no line to my unit. He said everything is ready vodacom just need to install the lines in the complex. And when I speak to vodacom they promise they will get on it. Till today Ive heard nothing from them. Im paying for uncapped internet but Im stuck with a 400gb lte package that they gave me while I wait for uncapped fibre. Im so canceling this pathetic service. This is my second rebiew on them but clearly they couldn't give a rats ass about customer service. Its the worst isp service EVER!