Vodacom Fibre

On the beginning of January our business cancelled our service with Vodacom because we had a problem with our Fibre and they simply couldn't send a technician out to have a look at it. I then cancelled the service and Vodacom advised that we won't have any fibre after 28 February 2021. Today is the 5th of March 2021 and we still have Fibre. We moved to a different service provider but we cannot make use of them because Vodacom does not want to release our line!! We have been ensured by Vodacom consultants that it is a matter of urgency and that they're working on it, but that's all lies. Everyday they give us empty promises that the line will be released before end of business. We've had it now with Vodacom and we want our line release immediately!!!