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Sandile N

1 reviews | Active since Mar 2019

18 Jul 2022, 23:15

Vodacom fibre

Don’t get a Vodacom line,It’s the worst service provider,I regret the day I sign to get Vodacom to install their fibre in our Estate,they are the worst,they call centre agents are rude and clueless,I had 3 service providers approach me for installing fibre in our estate and regretfully I chose Vodacom,the Sp sent to do the installation didn’t even finish the job,manholes still open,danger to kids,the line is always intermittent and when I escalate I’m told I must give it 48 hours,don’t you guys have technicians?Dont you have quality guys who check after your fibre is installed in the estate?how many times must 1 escalate before you do the right thing,Please come and remove your fibre and let us get another service provider,enough is enough

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2022, 07:50
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team