gM
gavin M
1 reviews | Active since Feb 2015
24 Mar 2021, 07:47
Vodacom fibre
Vodacom fibre team useless ,Should be no star, 5 days no connection, paying for 100 mbdownload/100mbupload, call centre just say they understand , 2nd line tech cannot be contacted , asked numerous call centre agent to make there supervisor call me, not one called, I made about 15 calls to this call centre. Nothing. Don't take fibre contract from these *****'s and *****.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
24 Mar 2021, 11:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Mar 2021, 11:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
gM
gavin M's updateReviewer Update
24 Mar 2021, 11:47I won't hold my breath, seen as I had same problem with Vodacom end of January 2021, myb100meg line was slow for 3 to four weeks. Asked if Vodacom got a complaints line or email address and consultants give you run around, when you guys call, go look at my many calls on my account. Thanks HelloPeter , a computer responce from vodacom is at least something, atleast we no the computer responce works.
gM
gavin M's update24 Mar 2021, 11:47
Reviewer Update
I won't hold my breath, seen as I had same problem with Vodacom end of January 2021, myb100meg line was slow for 3 to four weeks. Asked if Vodacom got a complaints line or email address and consultants give you run around, when you guys call, go look at my many calls on my account. Thanks HelloPeter , a computer responce from vodacom is at least something, atleast we no the computer responce works.
gM
gavin M's updateReviewer Update
24 Mar 2021, 11:54Sr*** go look at that before your consultants might call, still no fibre, slow from Thursday, off from saterday. Then consultant can look at my history on my account, deal with your system.
gM
gavin M's update24 Mar 2021, 11:54
Reviewer Update
Sr*** go look at that before your consultants might call, still no fibre, slow from Thursday, off from saterday. Then consultant can look at my history on my account, deal with your system.
gM
gavin M's updateReviewer Update
02 Apr 2021, 08:05I thank you , thou you guys need to understand the frustration, 1st line support gets the backlash as when i ask for supervisor to contact me, none have contacted , the customer should have access to communicate with 2nd line support. My house only works on fibre connection, for business and television
gM
gavin M's update02 Apr 2021, 08:05
Reviewer Update
I thank you , thou you guys need to understand the frustration, 1st line support gets the backlash as when i ask for supervisor to contact me, none have contacted , the customer should have access to communicate with 2nd line support. My house only works on fibre connection, for business and television