Vodacom Fibre

Our fibre line at home (located in Oakdene) has been down since Tuesday (02/06/2020) of which I reported which Vodacom then told me there was an outage in the area. I then phoned Vodacom again on Wednesday to find out what was happening. Vodacom told me that there was no longer an outage and that a technician would come out to rectify the problem. The technician then came on Thursday to tell me that the cable was broken and it could take 24 hours. It's now Saturday, I phoned Vodacom yet again of which they told me they were logging a call with Nokia. I would like to know if our account will be adjusted accordingly as we are currently not benefiting from any having internet which we pay for. Not to mention the headache of having to follow up with Vodacom.