RE
Riaan E

1 reviews | Active since Nov 2017

14 May 2024, 12:18

Vodacom fibre

Good day. Was a customer of vodacom fibre for a few years. Our contract expired and went on month to month. When i wanted to cancel the contract due to bad service i was told that i need to give notice of 30 days even when i was on month to month. I put in the cancelation on the 13th of the month. Now they informed me that service will only be terminated after 6 weeks as it is not a calender month.

And nothing i can do about it.

Pathetic service.

0
Replies (1)
Vodacom
Vodacom's reply14 May 2024, 13:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team