RE
Riaan E
1 reviews | Active since Nov 2017
14 May 2024, 12:18
Vodacom fibre
Good day. Was a customer of vodacom fibre for a few years. Our contract expired and went on month to month. When i wanted to cancel the contract due to bad service i was told that i need to give notice of 30 days even when i was on month to month. I put in the cancelation on the 13th of the month. Now they informed me that service will only be terminated after 6 weeks as it is not a calender month.
And nothing i can do about it.
Pathetic service.
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Replies (1)Vodacom's replyOfficial
14 May 2024, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2024, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
