VODACOM FIBRE

My family app**** for the Vodacom Fibre been installed in our area via the agents in our area. The application was approved and in a matter of days we received the router and ****le which is made available for use whilst the fibre is been installed. We could not even connect the router because the router we received had a barcode that was different to the coding on the box and different to the coding on the sticker inside of the box. It is now weeks gone by and we are still waiting on a manager to respond to our complaint - no one calls back !!!!!!! I am also still waiting on Vodacom's billing department to come back to me on a bill I received whilst I was informed that the 100Gigs of data they provide is for free until the fibre installation goes live. No response on that complaint also. What the agents do not tell the sales customers is that you get charged from the time the ****le gets activated (if during the month) until the end of that current month, the free data starts from the 1st of the new month. AND IT IS FOR 1 MONTH ONLY. At the end of this period and your fibre is not yet installed, you either cancel the contract or you get billed for as long as you use it there-after. AGAIN, NO ONE HAS CALLED BACK !!!!! WHAT IS HAPPENING VODACOM ?????