Vodacom fibre

I am in total shock this morning I complained Aug for July acc from Vodacom for fibre of which I don’t have They contacted me and I received a credit note and was told it was all sorted This morning I received my August account and they have done exactly the same I’m horrified that this has happened again My husband passed away from Covid and thus is horrific how I’m being treated by Vodacom I tried to transfer it into my name with no joy I have been with another service provider since May as I sat without I am now finished Vodacom sort this out once and for all I do not and have not had your fibre since my husband passed I will take this further