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neal S

1 reviews | Active since Mar 2009

29 Apr 2023, 18:51

Vodacom fibre

Horrible service from Vodacom fibre. 10 days no fibre service. The call centre can't help all they do is escalate with no results. Supervisors prove to be just as ***********. Always makes promises to help and call you back , but this does not happen. If you have a choice choose another service provider. ISP's other that Vodacom sends out technicians within 24hrs, Vodacom doesn't even have their own technicians. The one star rating doesn't even do justice to the service being offered by Vodacom.🤮

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Replies (1)
Vodacom
Vodacom's reply30 Apr 2023, 11:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team