NW
Nico W

1 reviews | Active since Feb 2024

11 Jun 2024, 13:09

Vodacom Fibre

Upgraded my fibreline speed to 50/50 Mbps, only to have it downgraded again by Vodacom, without decreasing my payment. Mailed Vodacom but got no reply.

Also the linespeed is very erratic. On my invoice it shows that they supp**** a Huawei HG 659 router which I didn't get. Still using my Nokia router for the last 6 years.

Vodacom customers check your line speed on Google, its very easy.

0
Replies (2)
Vodacom
Vodacom's reply11 Jun 2024, 14:14
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
NW
Nico W's update11 Jun 2024, 14:31
Reviewer Update
Waiting to see how long it's going to take this time.