Vodacom Fibre

I’m being subjected to a very bad service from Vodacom Fibre. Vodacom wants to move customers to fibre but their service is appalling to say the least. It’s been 27 days since my fibre application was approved but it’s nowhere near working. I don’t know how many times I’ve sent emails and called them but nothing has changed. I’ve data contract with Vodacom and I approached them to migrate me to fibre since I’m working from home and my data usage has increased tremendously. First thing they told me I’ll incur a cancellation penalty even though I was changing the type of a contract. We only have Vodacom fibre in our Estate. I made peace with the fact that you gonna pay penalty. I then app**** for one of the most expensive fibre contract compared to their peers but the service is appalling. 27 days later still don’t have fibre activated and working