Vodacom fibre

So recently my son law app**** for a fibre line at our home. We had fibre before but the line was vandalized out the outside street box. The matter was reported to there fibre call centre 4weeks ago. They even request him to sent in pictures of the broken line which was done via email. We were given a reference number. After week 1 we started inquiring as to when we will get assistance in the line been fixed. No reply. Eventually after speaking to a consultant we asked to send in pics again this we did. Still no line repair. We even sent an email this morning No reply. Vodacom calls back guess what we must send in the pics again. Is this the level of service you get for a paying customer. Vodacoms customer service is pathetic or is it because we are Not from an Affluent area. Is it because the request comes from Bishop Lavis. "You will wait till we decide to help you" The payment is almost due but we have been a month with out assistance. I am sick and tired of this ******* we have to deal with when wanting assistance. Vodacom can be lucky there is no other service providers in our area. I am utterly disappointed at your manner in which you treat a client. Next step Consumer Council.