Vodacom Fibre Durban

I have had the most frustrating experience with Vodacom Fibre. I signed up in October 2021. I received an LTE router for the Interim 100G data which was to keep me connected while I wait for the Fibre to be installed. This never worked I called Vodacom and they advised me that my interim data was cancelled because my Fibre is activated. Which is ridiculous because how could my Fibre be active if no one installed it and I hadn't received the Fibre Router. They promised to sort it out. Its now over 31 days later and I am still without Wifi. Vodacom had the nerve to deduct money from my account when their policy is to only start deducting money once the Fibre has been installed and active. I have called numerous times received numerous Service Request numbers and my matter is still not resolved. They promise to call me back with feedback and never do. It is now 02 December and this has been ongoing since October. No one can tell me when my interim 100G Data will be sorted, no one can tell me when my Fibre will be installed. I work from home and I have been unable to do so for over a month causing a major inconvenience I should have stuck with Telkom.