MO
Marco O
1 reviews | Active since Oct 2023
23 Oct 2023, 22:22
Vodacom Fibre down yet again!!
After a 5-day outage on our Vodacom Fibre line, Vodacom is at it again. Fibre went down tonight and who knows how long this takes to rectify. After spending R500 on alternative data from Vodacom Mobile and an alternate service provider 2 week ago, and losing 4 days of connectivity and loss of business income, i got a mere R100 airtime refund. And now.. we sit with the same issue and the turnaround will be slow as it usually is. You guys have become totally unreliable and a joke of a business in every aspect. Lets see how long it takes before my fibre works again! This monopoly in our estate needs to be removed as they simply are incapable of providing a reliable fibre internet connectivity service!!!
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Replies (1)Vodacom's replyOfficial
24 Oct 2023, 07:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Oct 2023, 07:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
