Vodacom fibre down, vodacom lies and shocking service

My vodacom fibre stopped working on the 27th May 2022. I have called them about 3 times a day. Sent sms's, emails and even facebook messenger messages. All they do is give me a generic response. Everytime I call I get a different consultant. When I ask for a manager, they tell me that they are only able to contact managers via email. They keep telling me that the matter has been escalated. I have been advised the ticket was assigned and been worked on, now when i followed up again, they tell me no one has been assigned to the ticket, please can you tell me whats going on in your organization and whos lying to who????