TO
Tienie O
1 reviews | Active since May 2012
10 Dec 2023, 19:40
Vodacom Fibre down times escaling
Vodacom Fibre has been for many years the constant example of exemplary service. Now it is only a distant memory.
For weeks now Vodacom Fibre had repetitive downtimes. Dissatisfied customers were told "numerous already reported it" "can't log another Service Request" "working on it". Currently down again for the weekend.
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Vodacom's replyOfficial
11 Dec 2023, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2023, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team