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Paul A

1 reviews | Active since Jun 2022

12 Feb 2024, 16:14

Vodacom fibre down time loss of business

Vodacom fibre is more down than what is actually works I work from home I've spent more on money on mobile data to keep my business running than what my service fee is for the fibre but if a payment is 1 day late they charge you for it is vodacom going to compensate me for the loss of business as well as the mobile data I purchased the worst part is try calling them to get assistance to figure out if it's a technical issue in there side or on my side the call drops every single time the problem I have is the first check the equipment to see if there is an issue then they check to see if it's a technical issue in the area why don't they do iT the other way around the the pain staking 20 min call can be reduced because obviously if there is an area issue the all the testing and router questions they ask won't be nessary they never even bothered calling me back after the call dropped 3 times last call I eventually put down after holding for over 25min pathetic

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Replies (6)
Vodacom
Vodacom's reply13 Feb 2024, 08:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

PA
Paul A's update04 Mar 2024, 15:42
Reviewer Update
Paid I was supposed to receive a credit that didn’t happen I also requested a statement that also never happened I have asked vodacom many times to cancel the debit order ill pay via eft or at a voda shop that also hasn’t been actioned ive been paying via eft for for months now my fibre was down for over a week a vodacom consultat called me to tell me they going to credit me for that time as I work from home nothing that vodacom cays actual happens nothing im going to look for another fibre provider very good at selling the service but zero back up or customer care nothing im now charged R100.00 for my debit order not going through already forgotton about my credit for loss of the days my fibre was down never mind the loss of business for the week I had no fibre I will take this matter further social media will rectify this very quickly.
PA
Paul A's update06 Mar 2024, 09:42
Reviewer Update
Now vodacom says that there has been no down time on my fibre so they cant issue me with a credit after sending me a credit reference number and a consultant investigated that there was in fact down time nothing regarding the R100 they added on to my account for a debit order not going through after ive repeatedly asked for my debit order to be canceled so i can do an eft or pay in a vodashop what a nightmare
PA
Paul A's update06 Mar 2024, 09:44
Reviewer Update
there exact words please note the below connection resolved in there own words

As per discussion, the connection was resolved and that we have logged a downtime credit with reference SR*** .
PA
Paul A's update06 Mar 2024, 09:49
Reviewer Update
My fibre was down for over 3 days

Good day,
We have received the request for your account to be credited as per SR***.
However Vodacom does not compensate for intermittent performance on the fibre line if the line is down for 24 hours or more a credit will be issued.
Please see attached report of the line for the dates in question.
Kind regards Bianca
Vodacom FTTH billing
PA
Paul A's update06 Mar 2024, 09:50
Reviewer Update
i will move my fibre to another provider simple