Vodacom fibre down time

I have been having problems with unstable internet connection since the 4th of May 2021 in Akasia. I reported the problem through their call centre and I was notified that the issue will be attended to and has been escalated to Metro fibre. I feel the response time to resolve technical problems is too long. 10 days is too long as i use the internet for meetings and i am working from home. Therefore i am paying for an unstable service and is quite frustrating.