Vodacom Fibre Down Since 24 March 2026 to date – Weeks Without Service, Repeated Failures, and No Urgent Resolution

Vodacom Fibre Down Since 24 March 2026 – Weeks Without Service, Repeated Failures, and No Urgent Resolution

I am posting this review out of extreme frustration after weeks of unresolved service issues with Vodacom Fibre.

My fibre service has effectively been down since 24 March 2026, and despite countless calls, technician visits, and promises of escalation, Vodacom has still not resolved the issue.

The problem started when technicians arrived on 24 March to install my new fibre router but brought the wrong device, claiming the correct S90 router was out of stock. The temporary router worked for only a few hours before failing the same night.

I immediately logged a fault on 25 March, yet Vodacom failed to meet their own 24–48 hour turnaround time, only attending to the issue after the promised deadline had passed.

On 30 March, technicians returned and discovered that Vodacom’s systems were still linked to my old cancelled router, forcing them to reinstall the old device. This only worked until 2 April, when the line went down again.

After more calls and repeated follow-ups, a technician finally returned on 8 April with the correct S90 router. Shockingly, it worked for only 45 minutes before losing configuration and going offline again.

Since then, I have been trapped in an endless cycle of: - repeated calls - no ownership of the issue - poor communication - broken promises of escalation - attempts to open new fault tickets for the same unresolved problem

To make matters worse, I experienced unprofessional behaviour from a call centre agent, who spoke negatively about me while I was still on the line.

I have now been forced to spend my own money on mobile data from 24 March until today just to keep my household connected, because Vodacom has failed to provide the service I am paying for.

This level of service is unacceptable.

I urgently need Vodacom to: - restore my fibre service immediately - stop restarting this issue with new tickets - reimburse me for the data costs I have incurred - investigate the poor service and agent conduct - provide urgent executive escalation

Weeks without internet in 2026, after multiple technician visits and repeated escalations, is simply unacceptable.