TS
Tumelo S

1 reviews | Active since Dec 2015

07 Nov 2022, 20:11

Vodacom Fibre down since 2 November - money down the drain

I've had inconsistent Fibre connection since 27 October 2022 and more recently from 2 November had zero fibre connection/network. I have logged several incidents (26/10 - SR***, 11/04 - SR***) which I have repeatedly reported the issue to no resolve. Between 27 October 2022 to date I have called close to 7 times reporting thr same issue. I have spent an extra R1800 on data to continue to work, run my household and stay connected as I work from home. I have spent airtime out of pocket when placed on hold whilst a consultant is troubleshooting in the same way each and every consultant I have spoken to. I now know the troubleshooting process off by heart and it is not clientcentric if you ask me. No one sends a timeous update and the consultants say there is nothing they can do. I have decided to cancel my Fibre contract as Vodacom does not value me as a customer. They have my R900 per month for this service but do not meet their end of the deal. Day light ******* if you ask me!

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2022, 08:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team